Returns & Refund Policy
Information on how returns and refunds work at Nawa Home. Each request is reviewed individually, so please contact our support team for guidance on your specific situation.
Overview
We want you to feel confident shopping with us. If something isn't right with your order, reach out to our support team and we'll review your request individually to find a fair outcome. This page describes how the process generally works — for anything specific to your order, contacting us directly is the fastest way to get an answer.
Eligible Returns
Eligibility depends on the condition of the item and the reason for the request. These are examples of situations we're generally able to help with.
Damaged or Faulty Items
If an item arrives damaged or develops a fault, let us know and we'll look into it.
Incorrect Item Received
If the item you received doesn't match what you ordered, we'll help sort it out.
Not as Described
If an item is significantly different from its description, please reach out so we can review it.
Non-Returnable Items
Some items are generally more difficult to return. Each situation is still reviewed individually — if you're unsure, please ask us.
Used or Installed Items
Items that have been used or installed are generally harder for us to accept as returns.
Missing Original Packaging
Original packaging helps us process a return smoothly. Its condition may affect what we can offer.
Custom or Made-to-Order Items
Items made or sourced specifically for your order are generally treated differently — ask us for details.
Return Process
Here's generally how a return request moves forward.
1. Contact Support
Reach out to our team as soon as you notice an issue with your order.
2. Share Your Order Details
Provide your order details and a description of the issue so we can understand your request.
3. Review
Our team reviews your request individually and lets you know the next steps.
4. Return & Resolution
If approved, we'll agree on the return and resolution together, whether that's a refund, replacement, or another option.
Refund Information
Refund processing times may vary depending on the situation. Since orders are currently paid using Cash on Delivery, refunds are arranged directly with our support team rather than through an automated online system. We'll keep you informed throughout the process.
Returns FAQ
A few more common questions about returns and refunds.
Keeping the original packaging helps us process your return more smoothly, but each situation is reviewed individually — please contact us if you no longer have it.
This depends on the reason for the return and is confirmed with you individually when we review your request.
Let us know either way. Our team reviews each case individually, including partial damage, and will discuss the best resolution with you.
Exchanges may be possible depending on availability. Mention that you'd prefer an exchange when you contact our support team about your order.
Need Help With a Return?
Our support team is happy to review your request and guide you through the process.