Frequently Asked Questions

Browse our Shop page, add the products you want to your cart, and follow the checkout steps to confirm your delivery details and place your order.

Contact our support team as soon as possible after placing your order. We can usually adjust or cancel an order before it has been dispatched for delivery.

Yes, you can call us directly to place an order or ask about product availability. See the Contact page for our phone number and working hours.

We currently deliver to all 19 governorates of Iraq. Your exact delivery details are confirmed before you submit your order.

Delivery times vary by location and order conditions. Final delivery details may be confirmed after your order is reviewed.

Delivery charges depend on your location and order size, and are calculated and shown before you confirm your order at checkout.

If a product arrives damaged, faulty, or different from what you ordered, you can request a return. Please contact us within a few days of receiving your order.

Contact our support team with your order details and a description of the issue. We'll guide you through the next steps to arrange a return.

Once your return is received and approved, refunds are processed promptly. Since orders are currently paid via Cash on Delivery, refunds are arranged directly with our support team.

Many of our home products come with a manufacturer warranty. Warranty details, when available, are listed on each product's page.

Yes. We carefully select every product we sell and only work with trusted suppliers to ensure genuine quality for your home.

Visit our Contact page for our address in Halabja, Kurdistan Region, and our working hours if you'd like to see products before ordering.

We currently accept Cash on Delivery for all orders.

Visit our Contact page for our phone number, email, and working hours, or use the contact form to send us a message directly.

Yes, we're based in Halabja, Kurdistan Region, Iraq. See our Contact page for the full address and working hours.